FAQ

FAQ

Q: What is the difference between microbiome test and stool test done at the hospital during annual health check up?

A: Testing at hospitals are generally for finding the various types of germs related to the digestive system or parasites. BUT our feces sample testing is for analyzing all the microbiome present in your feces. This way, we’ll know if you risk having any illness such as constipation, obesity and diabetes, or even trouble sleeping, so that we can help with prevention. So, this method of analyzing microbiome is necessary for developing personalized care for each individual.

Q: For whom is this method of testing suitable?

A: It’s suitable for people of all sexes and ages. 

 

Q: Can children under 18 years old take this test?

A: Young children from the age of 6 to 17 can all take this test.
But their legal parents or guardian must create a guardian account in advance, then create a child profile under that account, fill in all details and sign a testing consent form using our website’s eConsent system before registering for a test kit.

Q: Does the test-tube have an expiry date?

A: Testing should be carried out within 3 months of receiving the test kit.

Q: How long does it take for results to come out?

A: Approximately 6 weeks after sending the test kit back to the lab.

Q: How will I receive my test results?

A: You can download it from the ModGut system on the My Kit page. (You can download it as soon as the test results are uploaded to the system.)

Q: Where can I check the status of the test kit?

A: Log in to ModGut website and click on My Kit tab.

Q: Who can I contact for inquiries or complaints?

A: You can contact Customer Service via 4 different channels:

  • Email: [email protected] (You’ll receive a reply within 1-2 working days)

  • Telephone No. (+66)64-045-9994 (Hours 8.30 -17.30 Mon-Fri)

  • LineID: @modgut (Hours 8.30 -17.30 Mon-Fri)

  • Or contact Customer Service here.

Q: How is DNA testing from feces different from general DNA testing?

A: General DNA testing only shows genes that we have since birth which can’t be altered. But DNA testing of microbiome in feces can allow us to change our behaviors and eating habits for our improved well-being.

Q: Can I take the test if I'm taking antibiotics?

A: You should wait at least one month after completing your antibiotics course to take the test.

Q: What do I get from testing?

A:

1. Know your gut microbiota.
Know which types of microbiome live in your gut.
2. Gut indicator detection.
Determine the amount of beneficial and harmful bacteria in you.
3. Gut health interpretation.
Linking your gut microbiome to your well-being.
4. Dietary intervention.
Improve your gut microbiome by customizing your personal meal plans.
5. Gut health monitoring.
Follow up with holistic care for the well-being of your gut microbiome.

Q: What to do with faulty test kits?

A: You can contact Customer Service via 4 different channels:

  • Email: [email protected] (You’ll receive a reply within 1-2 working days)

  • Telephone No. (+66)64-045-9994 (Hours 8.30 -17.30 Mon-Fri)

  • LineID: @modgut (Hours 8.30 -17.30 Mon-Fri)

  • Or contact Customer Service here.

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